The fastest way to reach us is email. We’re a small team, and every message goes to a real person.
What to include
A well-formed email gets a useful reply on the first exchange. Please include:
- Your account email — the one you signed up with
- What you were trying to do — a sentence is enough
- What happened instead — the actual behavior or error message
- Steps to reproduce — the shorter the list, the faster the fix
- Browser and OS — helps for anything visual or upload-related
- Screenshot or short screen recording — optional, but usually the single biggest time-saver
By topic
Most questions have a dedicated page — you may get a faster answer without waiting for us to reply:
- General questions — start with the FAQ
- Refund requests — see the refund policy for eligibility, then email us with your account email and purchase date
- Billing and cancellations — email support@hiredge.co with your account email; we process within 24 hours on business days
- Privacy or data requests — see the privacy policy; account deletion is available in Settings
- Bug reports and feature requests — email us with the details above
Support hours
HirEdge is a solo operation based in Ukraine (EET / Kyiv time). Weekdays we’re typically online 09:00–18:00 EET. Weekends and Ukrainian public holidays have limited coverage, but every email gets a reply on the next business day at the latest.