Quick answers to the questions that come up most. Can’t find what you’re looking for? Reach out on the contact page or email support@hiredge.co. Switching careers? See our guide on changing careers into tech.
Product & tailoring
Will recruiters be able to tell my resume was optimized?
No. HirEdge rewrites your existing experience to match the job — it doesn't fabricate content. The output reads as if you wrote it yourself, with your real experience surfaced for the role.
How does the mock interview work?
You are interviewed as a recruiter would — behavioral and technical questions tuned to the job description. You type your answer, and it is scored on structure, content, and specificity. Practice as many times as your plan allows.
Which ATS systems do you test against?
Workday, Greenhouse, Lever, iCIMS, Taleo, and BambooHR — the top 6 systems used by ~95% of large employers.
What if resume generation fails?
Refresh the page and retry once — most failures are transient. If it happens again, email support@hiredge.co with the resume title and roughly when you tried, and we'll investigate.
Billing & plans
Do you offer refunds?
Yes, within 14 days of purchase — the exact terms vary by plan (Monthly, Annual, Lifetime). See the refund policy for the full breakdown.
Can I cancel anytime?
Yes. To cancel, email support@hiredge.co with your account email — we process cancellations within 24 hours on business days. You retain access through the end of the current billing period, then convert to the free tier.
What happens to my resumes if I downgrade?
Your resumes remain accessible — you keep read-only access to all previously generated content. Free tier limits apply for new generations: 1 active resume, 3 PDF downloads per month, and locked smart improvements.
Data & privacy
Where is my data stored?
Supabase (EU/Frankfurt region). Your basics, resume blocks, generated resumes, and interview sessions live in Postgres with row-level security so only your account can read them.
Is my resume used to train anything?
No. Your resume is sent to the service that generates your tailored output and is used for nothing else — it is never used for training. Our Privacy Policy names every service that processes your data.
How do I delete my account and data?
Settings → Delete account. That removes your profile, resumes, applications, and interview sessions immediately. Backups are purged on our standard retention window (~30 days).
Technical
Which browsers are supported?
Latest two versions of Chrome, Firefox, Safari, and Edge. Mobile browsers work for reading, but the resume designer is best on desktop where the preview and side panels fit comfortably.
Still stuck?
The contact page lists the fastest way to reach us plus what to include so we can help on the first reply. For refund-specific requests, see the refund policy.